Frequently asked questions
A little
honey know-how.
The basics, the packets, and the answers you're looking for.
Can't find your answer? Send us a message and tell us what you need.
The honey
What is Buzz Up?
Buzz Up is pure honey in portable, single-serving packets. Enjoy a packet on its own or add it to food or drinks.
What are the ingredients?
Honey. Buzz Up contains no added caffeine or other ingredients. Check the product label for the current nutrition and ingredient information.
Does Buzz Up contain caffeine?
No caffeine is added. Buzz Up is honey, rather than a caffeinated product.
How much honey is in a packet?
Each packet contains 14 grams of honey. A 20-pack contains 20 individual packets, for a total of 280 grams.
How do I use it?
Tear open a packet and enjoy. You can also squeeze it into tea or coffee, over yogurt or oatmeal, or onto a snack.
How should I store my packets?
Keep packets sealed in a cool, dry place away from direct sunlight. Follow the storage instructions and best-by information on your product packaging.
Why did my honey crystallize?
Honey can naturally crystallize over time. A change in texture alone does not mean honey has spoiled. If a packet is damaged or the product seems unusual, contact us before using it.
Can babies have Buzz Up?
No. Do not give honey to children under 12 months of age.
Orders & delivery
Where do you ship, and how much does shipping cost?
Available destinations and shipping costs are shown at checkout. For a question about your destination, contact us.
When will my order arrive?
Use the delivery information shown at checkout and any tracking updates provided for your order. If you need help, contact us with your order number.
Can I change or cancel my order?
Contact us with your order number and the change you need. Whether a change is possible depends on your order's status.
What if my order arrives damaged or incorrect?
Contact us with your order number and a description of the issue. Review our refund policy for the terms that apply.
What is your return policy?
Please read our refund policy for eligibility, conditions, and the process.
Wholesale & partnerships
Can I sell Buzz Up in my store or business?
We'd love to learn about your business. Complete our wholesale inquiry form and include your location and expected order volume.
What are your wholesale prices and minimum orders?
Use the wholesale inquiry form to request current pricing, minimum order quantities, and available formats. An inquiry does not create an order or guarantee an account.